Please note that this job expired on 04 December 2008.
My Local Government client is seeking a Service Migration Workstream lead to deliver the Service Migration workstreams on budget, on time and within the standards required.
Main duties
The role will involve:
- Reviewing the existing CSC against best practice identifying quick wins
- Producing To_Be Operating Model for the CSC and planning the implementation and costing of the To_Be Operating Model
-Document the benefits associated with the implementation
- Manage a team of customer-facing staff in designing andf implemeting a corporate complaints procedure
- Producing briefing packs for the trade unions and assist in briefing trade unions
Key skills
To be considered for this role you must have:
- A previous track record of working within a change environment within a similar role
-Understanding of the current trends and performance drivers in customer service and contact centre operations
- A strong understanding of Contact Centre design
-Organisation design experience
- Previous experience of working within a variety of environments namely pubic and private sectors.
Contact details
For more information please contact JoannaTwine.20348.028@capitares.aplitrak.com or call 01256 383607 mentioning reference number 6561.