Contact Centre-Operations Manager

Please note that this job expired on 20 December 2008.

My Local Government client is seeking an Operations Manager to provide the day-to-day operational management of the Contact Centre.

Main duties

The role will involve:
- Managing the day to day activities within the contact centre to ensure smooth running
- To help to plan and implement a resourcing strategy and to create new and effective operational procedures to ensure high standards or customer care
- To communicate effectively with partners to promote the centre and to undertake/manage projects
- To ensure the smooth running of staffing

Key skills

To be considered for this role you must have :
- Education to A level standard or demonstrate the equivalent abilities
- Have a proven track record of working within a contact centre environment with managerial experience
- Experience of working within a large call management role within the Public Sector.
- Evidence of managing staff and dealing with all related issues.

Contact details

For more information please contact JoannaTwine.17287.028@capitares.aplitrak.com or call 01256 383607 mentioning reference number 6674.

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